https://www.tomshardware.com/video-games/playstation/sony-threatens-to-cut-off-customer-support-and-pursue-legal-action-over-harassment-as-backlash-to-playstations-physical-disc-phaseout-intensifies-company-to-move-forward-with-no-disc-decision-despite-several-lawsuits>Sony Japan has officially implemented a new customer harassment policy to address ongoing customer backlash, following the company’s controversial announcement to phase out physical PlayStation game discs by January 2028. >“The dignity and safety of our employees must not be threatened by customer harassment, such as words or demands from customers that exceed what is considered reasonable according to social norms,” the publication read. >“If any behavior constituting customer harassment is confirmed, we may restrict or suspend customer service in order to protect the safety of our employees.”>Some of the examples of customer harassment detailed in the publication include “persistent and repeated, or prolonged, demands; excessive or unreasonable demands for compensation; abusive language, threats, slander, and other similar behaviors; requests unrelated to products or services; intimidating attitude; discriminatory or sexual conduct; and attacks and demands against individual employees.>The company also listed “forcing someone to prostrate themselves,” visiting company grounds without permission, and excessively asking for apologies as customer harassment, expressing willingness to use legal force if necessary. >“We will take a firm stance against such actions and aim to build healthy and sustainable relationships while respecting both our customers and employees,” it said. >“If we deem it necessary, we will cooperate with the police, lawyers, etc., and consider taking action, including legal measures and criminal proceedings.”
what is bro yapping about
>lawsuits>harassmentJust don't buy the console if it lacks the features you want.
>>747199701tldr sony is threatening to sue people who are upset at them for being subhuman garbage and harassing the minimum wage support desk workers for being anti consumer dicks instead of sony.its all very very cringe from all directions. Sony for being gigganiggers and halting physical media (see: digital storefront monopoly with no physical market to compete with). But also people calling sony customer support and harassing their employees like nigga they're just on that minimum wage grindset, leave em alone they didnt cancel your discs.
>>747199653Yeah, no shit.The console plebs are wasting time demanding apologies or for (((the system))) to give a shit about them. None of that shit is going to fucking work and if they want actual change, they need to be willing to force it.>>747199826Problem is when the company starts failing and gets a fucking bailout instead. There's a reason voting with the worthless paper in wallets or ballots doesn't fucking work anymore.
Where were all these disc lovers before?For at least 10 years you've been considered a weirdo if you buy licenses on plastic circles (I do). Its always awkward to explain. "Yeah im sure the games great but uhh my preordrer was canceled I think they ran and no place here has it (i drove around looking for a license I can get in 1 click at home) and like I need my circle ok??
>>747199940If it hurts Sony, it's a good thing. Harassing low level workers to the point that Sony needs to threaten lawsuits is like the equivalent of punishing the whole class except the one kid that did something wrong in order to shame the one kid. It's still Sony's fault they're getting harassed.If it goes any further MAYBE JUST MAYBE they might reverse the decision, but being quiet definitely won't do anything. We should always be thankful for the niggers of the world that are willing to be loud and potentially ruin their lives for the chance of change, since smart people know thats it's not worth the risk.>>747200413None of this has ever happened
>>747199653I alrdy cut off my customer support to sony.
what a strange company sony is
Why is everyone racing to be the most retardedWhen is the last time any of the corporations did anything worthwhile and smart
>>747199653You mean to tell me people STILL own a playstation?
>you totally have freedom of speech bro>unless you say wrongthing in which case you are going fo be sued into financial ruin for life
>>747199653If they stop customer support, they will instantly be in violation of EU law.If they stop customer support as a form of retaliation, doubly so.
Only 2 Systems still worth owning today are PC and Switch 2.And only if you are morally obsessed or tech illiterate and refuse or dont know how to emulate Nintendo games.Switch 2 in itself is only truly appealing if you specifically care about Nintendo exclusives while i do like Nintendo games my PC backlog makes it so its not an immediate Must buy for me.
#corpoFeelings
>>747204397Freedom of speech is about the government, not between private individuals.
>>747200413Fuck off retard
>>747199653Threaten to cut off financial support
>>747199653>we may restrict or suspend customer service in order to protect the safety of our employeesThey’ll lay off people to protect them? I work in customer service, some of the people I interact with are annoying but I would still rather get paid over $30 an hour to deal with them over not having a job at all.
>>747199653>Sony threatens to cut off customer supportI hope they do, just so they can dig themselves deeper.
>>747204605Why? Why is it so? Why can't the only consequence of a social action be a social repercussion?
>>747204731Question, are you actually allowed in situations like these to say things like "Yeah, it sucks, but you understand that I have nothing to do with the decision and cannot change it in any way?" or are you forced to use bullshit corpospeak anyway?
>>747199653DO IT YOU FUCKSHAHAHAHAHAHAHAHAHAHAHAHAEND IT
>>747199653>why we didn't make sale this year?
>>747204731Customer service is soon a dead job due to AI replacing the people.
>>747204792Freedom of speech is about curtailing the tyranny of government towards detractors using its power. Whereas speech can harm other private individuals if used maliciously. If I lie about a competitor's product causing hellish ass cancer, or I tell everyone the guy who who takes my preferred parking space touches kids, I cause genuine harm. It's not different than blowing up the factory or setting the guy's car on fire.
>>747204837It depends on the situation. I’m a one man team working from home with a broader team that I have meetings with throughout the week. If we have some kind of outage we have a status page I usually update until the issue is resolved. When it comes to people complaining about service issues, false promises from other team members earlier on, etc. I usually just try to empathize as much as you can through text on an email only chain. You can definitely say you understand their frustrations and all that but that kind of verbiage is pretty standard in any kind of customer service. Lots of companies I’ve worked for like Wayfair have apologetic language built-in to a lot of their pre-written responses on live chat, like Wayfair. I usually try to talk in the background with the rest of the team to make sure I know what I can and can’t say in hectic situations.
>>747205002I work with pretty much everyone to make sure the noise is directed mostly towards me. Creating a basic chat bot is easy but having someone who can search across dozens of spreadsheets and programs to find specific answers for really specific questions is important and hard to automate. I’ve already used Claude to update numbers and stuff but I can’t really automate responses when every single person reaching out has a unique history with our business. I also get paid less than just about anyone else most likely since I’m a non-tech guy in a tech company so I pay for myself pretty easily and my salary is a drop in the bucket. I got lucky in 2022 nailing this position admittedly.
>>747205319>having someone who can search across dozens of spreadsheets and programs to find specific answers for really specific questions is important and hard to automateRetard customer support bro...
Man, this is going to go great with how absurdly expensive their next gen consoles will be, we might be witnessing the beginning of the downfall of Playstation.
>>747199653>say words>loicence revoked
>>747201121>Harassing low level workers to the point that Sony needs to threaten lawsuits is like the equivalent of punishing the whole class except the one kid that did something wrong in order to shame the one kidSo you're saying it's explicitly illegal and doesn't work in the slightest?...I agree.Frankly the entire outrage is astroturfed as fuck and I have zero respect for people throwing a tantrum about discs when they've already been glorified drm keys for a decade
>>747204792>Why can't my right to be a cunt without repercussions supercede other people's property rights?Go back to school
>>747200413>where was the silent majority before durrThey were always there. They just didn't raise their voices until Sony tried to fleece themCorporate lackeys like (You) make me sick
>>747199653>>747199940>tldr sony is threatening to sue people who are upset at themHow fucking shit is your reading comprehension? Do you even understand basic English?>>747204445They're not stopping customer support, you absolute fucking moron. All it says is that if you repeatedly are harassing Sony employees, basically contacting customer support and trying to intimidate or attack that customer support, you're in danger of having your account restricted or suspended.Actual tldr: Don't contact customer support to be a retarded tantrum having fucking cunt.
>>747199940tldr to your tldr, asshole
>>747206668Relaying facts is not illegal. Die in a fire corpo shill
>>747199940Factually wrong, you disingenuous, hateful little faggot. The clickbait article is talking about banning users if they harass staff, which is the same for any other big company, like Steam, Microsoft and Nintendo.
>>747207091Lawsuits aren't criminal law you dumb thirdie
>>747199653>Sony HQ gets taken over by Californians>Sony now behaves like an American
Discs haven't been what you retards consider physical ownership in years upon yearsPeople don't buy discs anymore which is why they're being phased outThe outrage is just another social media frenzy, a gaggle of dumb impotent fucks rallying around the specter of agency.
Here is my apology: FUCK YOU, MOTHER FUCKERS
>>747207184yep, it explains their game output, as well as their general behavior. It's actually pretty sad. I used to know a guy who worked as VP for Sony in Canada in the 90s, they were pretty anti westerner back then, meaning in a corporate sense. He talked about it. Things have changed dramatically since then.
>>747207360People want things to go back the way they were in 6th gen: complete games on disc
>>747199653Hate these faggots like you wouldn’t believe. The hubris is unreal.
>>747207627And I want a million dollarsLooks like we're both disappointed
>>747207360So you want to put all your trust in sony to not delete your digital game collection when they're already deleting peoples movie collections? What do you as a consumer have to gain from opposing discs?
>>747207675You're not even worth a reply. I'll just call you what you are: a kike alologist
>>747199653I already cut them off from my business. I'll come back when they bring back support for physical games, but until then they may as well not exist for me.
>>747199940Fuck the wagie I can't recall how many shitty jobs I have left at this point. They care so much they can pay Raj more
>>747199653Happening!
>>747200010this. but the thing is, troons have gotten it, which mind broke a lot of underageB& who dont buy their own shit into thinking that works and isnt because jews hate them and want them to be gay.I bet even if we get SKG its going to be rolled into digital ID. thats how fucked things are.
>>747200413disks are now the cheapest form of storage again thanks to glowniggers buying all the hard drives on our (my) debt dollars
>>747199653#4ThePlayers
>>747208782>you'll go bankruptthe plan is to kill you with drones by the way.
>>747199653Based. I'm starting to like Sony more and more. Customers are the most retarded and entitled group of people in the world
>>747206668>being an asshole is illegal unless you are a multibillion dollar companynice worldview you defend here. let me guess, you are a commie too
>>747199701Corpos are thinking themselves untouchable again.
>>747200010Sony fans will bail out sony.
>>747199826There is zero reason to shut up about this.
>>747206273It will still cheaper han Piss Cee
>>747199826Normies are slaves to fomo above all elseThey simply can't do without if one of their peers or heckin favorite streamerino has [system] or [game] that got a gazillion points on [sellout sham of a review site]Just watch them come out with some ps6 exclusive of GTA6, with like, 0.00000023% more content for $30 more than what they already will have paid for regular gta6, and their righteous cause will fall like a house of cards
>>747199940Anything that harms Sony is fair game. The customer service will live, they're not getting physically or financially harmed, just having their feefees hurt over the phone.
>>747211768Obviously, but the gap will be so miniscule that a lot of people will get a PC instead, especially since they can also do so much more with the PC.PC wasn't even competing and still won the console wars.
Don't buy a PS6 and let Sony die is the best thing you can doEnrage them second best thingLaugh at them third
>>747199701HOLY FUCK VERITY
>>747199940so your tldr is just writing the same wall of text that can be seen in OP
>>747199653DONT BUY THE PS6.It's that easy.
>>747199653Millennials and GenX are the only ones who care about this issue>mfw i realized these are 30-40yo dudes throwing a temper tantrum onlineLike bro… dont we got board meetings to attend or diapers to change? Lmao
>>747199940>tldr: another wall of text do you know what tldr means you esl fag
>>747207360Sony deleted several ps1 games I bought for $4.99 and more than four ps3 games I paid full price for digitally I only noticed when I booted up my PS3 instead of my PS4 one day.Immediately deleted my psn account, sold my ps4 and ps3 for a lime green n64 with flash cart.This was right before Russia invaded Ukraine and I have literally never seen a company more vested in destroying itself than Sony or Microsoft.I wish people were more critical of nintendo with their dogshit servers and inability to sell actual humans their products.
Why did my post kill the chatbots
>>747199653>Disagree with Sony>They sue you until you agreeIncredible.
