I'll be honest. Almost everytime I speak with customer service over the phone, I always feel rushed. They cut me off when I'm speaking, make me lose my train of thought, and I almost always end up forgetting to ask or address something I was supposed to address during the call.Doesn't matter if it's customer service for my internet or for my doctor visits.Always have this rushed experience.What am I doing wrong?
Anyone?
You have to be more comfortable in chaos. I'm assuming you lived a pretty sheltered childhood where one wouldn't speak over another, or there was little violence, etc.Also customer service generally does that because i.e cellphone customer service etc are graded by how fast they go through calls.
>>34066940Ogten this happens because you have trouble getting to the point of what you want to ask, and they lose patience. Write down what the main point of this call is, and keep it in front of you. (Actually read it from the script if you have to)
>>34066940I always expect them to be stereotypically awful but then they are pleasant and patient. Eg recently I've been dealing with the post office, the auto mechanic, car registry stuff like the DMV, police for a VIN check, insurance.Yesterday I was at the DMV and the check in lady was kind of a cunt though, but the one and only person recently. I noticed her being bitchy toward the person in front of me line, and I tried to mentally prepare myself, but I felt bad anyway. But then I realized, I shouldn't let it bother me because she's just a pathetic wagie who has to be there all day, I'm just there for 25 minutes. I can't believe how many times I overheard people being retarded and not even trying to have the correct documents. The zoomer roastie in front of me didn't bother with the gift letter for her application, which you could make some handwritten forged thing and nobody would GAF.Also the VIN check cop was kind of a cold hard dick, but he relaxed as the interaction went on and I put effort into being extra friendly.Anyway, thank you for reading my blog.I mean don't take it so personally. They have to deal with literal retards all day and 3rd world inbred illegal immigrants, and their own shitty bosses, cut them some slack.Most phone stuff would be better handled through text or email though. It's the 21st century and I have to read my VIN number letter by letter, and read back to/from some lady with a heavy southern accent. We were born slightly too soon for all this nonsense to be streamlined.You didn't do anything wrong. Except write down your questions before you call so you don't forget them. Have pen and paper ready to write down anything they tell you or that pops into your head. Maintain a cheerful, intelligent, professional demeanor and often it softens them up after a while as it sinks in you are "one of the good ones" and not one of the aggro retards they get randomly attacked by throughout their work day.
>>34066940>>34069260Also make you sure you aren't being an annoying retard. You may not realize it but your tone and choice of words makes a big difference. Don't ramble, whine, act guilty, overexplain, it can cause the customer service worker stress. They don't want to hear your life story, just give them the information they need in a relaxed, friendly, confident tone of voice.
>>34069505>Anyway, thank you for reading my blog.YOU'RE WELCOME!!! :D>read back to/from some lady with a heavy southern accent.LOL OH GOD I CAN'T LOL XD
>>34066940You're doing nothing wrong, I worked in customer service over the phone before. We are rushing (you) and everyone else on purpose. The reason for this is because when you work in a call center/office in this line of work, the management imposes "time quotas". They track the duration of every single call you receive or make with customers, and then at the end of the month they crunch the total time down to an average.If the average time spent exceeds 7 minutes (or whatever target management wants to see), you get lectured for 30 mins in an office by useless HR manager types about your performance "issues".Then they retrain you for a weekend to condition you into being as fast and rushed as fuck to meet those quotas. So by the time (you) call me at customer service, I have it in my head that I need to get this call done with in 5 mins or less or else I face another shitty time with management. And it sucks because truthfully I would love to have polite and even friendly or playful calls with customers, I enjoy talking to people and I'd really like to make customers feel welcome and at ease over the phone but I can't because big corporations demand $$$/ time.
>>34066940Write a list before the call.
>>34069548Lol god I hate capitalism. I never want to be a wagie ever again.
>>34069615Tell me about it. I had no problems being a wagie, but I found out they do in fact keep wagies in cagies. I can’t even be a helpful or pleasant wagie to help customers in a meaningful way. I once got verbally disciplined one time because I spent 20 minutes trying to source local help for a 102-year-old grandma who called needing help with her TV and she couldnt follow the telephone instructions I was trying to walk her through because she had bad vision. She lived alone and had no family in the country and depended on TV to keep her spirits up. I felt bad and wanted to find a community service near her who could help her physically and for that I was apparently a bad employee.
>>34069626YES! When you try to do your best work, they don't give a shit. They want quantity not quality. And you don't deliver at the ridiculous speed they want, your ass out the door!You helped that grandma? They don't care. They would've wanted you to tell her to fuck off and figure it out for herself. Or to tell her she's old as fuck and shouldn't be watching TV anyway, LOL.
>>34069656The worst part is knowing all of this as a worker and seeing the propaganda around the office, the commercial advertisements and slogans. “Teamwork makes the dream work”. “Quality care is the priority”. “Honesty is the best policy” The fake stock images of smiling normies hung up on walls, hallways, offices with fake platitudes. When truth is, if you actually try to live up to any of those virtues or goals, you get punished. Big corporations only want to look good, but not actually be good.
>>34069677>TeamworkThat word sends shivers down my spine!
>>34070254As an introvert I never want to hear that word ever again LOL stuff of nightmares desu XD
