Taco Bell is rethinking its use of artificial intelligence (AI) to power drive-through restaurants in the US after comical videos of the tech making mistakes were viewed millions of times.In one clip, a customer seemingly crashed the system by ordering 18,000 water cups, while in another a person got increasingly angry as the AI repeatedly asked him to add more drinks to his order.The fast-food chain has introduced the technology at over 500 locations in the US, with the aim of reducing mistakes and speeding up orders, but it seems to have served up the complete opposite.Taco Bell's Dane Mathews told The Wall Street Journal that deploying the voice AI has had its challenges."Sometimes it lets me down, but sometimes it really surprises me,"He said the firm was "learning a lot" - but he would now think carefully about where to use AI going forwards, including not using it at drive-throughs.In particular, he said, there are times when humans are better placed to take orders, especially when the restaurants get busy."We'll help coach teams on when to use voice AI and when it's better to monitor or step in"Disgruntled customers take to social media to complain about the service - with many pointing out glitches and issues.One clip, which has been viewed over 21.5 million times, shows a man ordering "a large Mountain Dew" and the AI voice continually replying "and what will you drink with that?".It isn't the first time there has been issues with AI not getting it right when it comes to processing food and drink orders.Last year McDonald's withdrew AI from its own drive-throughs as the tech misinterpreted customer orders - resulting in one person getting bacon added to their ice cream in error, and another having hundreds of dollars worth of chicken nuggets mistakenly added to their order.But despite some of the viral glitches facing Taco Bell, it says two million orders have been successfully processed using the voice AI since its introduction.
>>21567663The drug addicts they have working there already can't hear the order right the first 3 times, so why do they think ai is the answer to this?
and then?
>>21567690They have to pay the drug addicts. AI is free labor.
>>21567663Did he get his water?
>>21567663is this what the kids call reddit spacing?
>>21567738You have to pay to run the AI too
>>21567663I wish I had a list of the locations. I bet 90% of them are in gehto locations.
>>21567883Yes but instead of paying the local junkies/teenagers who put their money back into the local economy, you're paying some faceless multinational corporation which steals water and jobs and keeps the profits for themselves.
i think ai bad
>>21568110And that’s a good thing!
>>21567663That's just lazy programming. An computer can take taco bell orders just fine it's not rocket science. You don't even need a true LLM or AI to do it.
>>21568228So can I have my 18,000 waters then?
>>21567663Will the AI give us more chalupas?
>>21567663>resulting in one person getting bacon added to their ice cream in error, and another having hundreds of dollars worth of chicken nuggets mistakenly added to their order.So are the cooks AI, too? Doesn't anyone making the food look at the order and step in to question it?
>>21568267Nobody gave you the right to post my fat ex gf's medical information
>>21568946We live in the "I mean, who am I to judge?" times.
NO NOT THE HECKIN JOBERINOS
>>21567663if you eat at taco bell you deserve whatever treatment you get
>>21569285>NO NOT THE HECKIN JOBERINOSWe should make an imageboard without the NEETs.
>>21567663They installed this at the taco bell by my house. It's never gotten my order right. Not even once. The corpo fantasy of stores ran by one mexican in the kitchen doing everything is a pipe dream. I don't know what these harvard business grads are smoking. It's inhuman. If even the head of the pack mcdonalds is dropping it, god willing they drop it too. Even if the tech was perfect, 40 years ahead of it's time, it'd still never work. It's like self checkout machines: 60% of people are too retarded and need to be handheld, and 30% are too malicious and will abuse your system to get free bananas and shit. All this to stop paying two or three people. I ask it to see an employee and it summons a wagie immediately. Never put up with the robot.
>>21567859AI spacing ironically
AI is an enormous scamSam Altman needs to neck himself
>>21571757what you're seeing is merely the pipeline of>New Thing exists>corporate sycophants everywhere see it and immediately pitch it at a C-level meeting to make themselves look importantMy company's finance director recommended "adopting the cloud" to the board of directors last year. These people have no fucking idea what they're talking about, but they're permanently terrified that they'll get fired the moment they stop talking.
