I need to share this because no one warned me before I wasted hundreds of dollars.I bought a PETKIT Pura Max 2 (the automatic cat litter box) while living in China. It worked fine there. But when I moved abroad (Uzbekistan), the unit suddenly refused to connect — “region restriction” error. The device is literally **blocked by PETKIT servers** just because I left China.I paid expensive airport fees to bring it with me ($250 for oversized luggage) because I wanted my cat to have a comfortable automatic box. Now it’s an expensive piece of plastic that can’t even start a cleaning cycle without the app.PETKIT support admitted the block is **automatic and irreversible** — they say they have “no tools” to remove it. They told me the only solution is to buy a new one in my country (which doesn’t even sell them locally). No warning on the box, no note in the manual, nothing.So yeah — if you’re buying PETKIT (especially from Taobao or Chinese sellers), **don’t**. Once you leave China, it’s bricked. It’s a literal region-locked cat toilet.Has anyone here managed to bypass this? VPN? Chinese app “小佩宠物”? Any working method to rebind it internationally?Don’t repeat my mistake.
>he let his cat litter box connect to the Internetdeserved. no refunds
>>107001638>PETKIT support admitted the block is **automatic and irreversible** — they say they have “no tools” to remove it. They told me the only solution is to buy a new one in my countryhttps://consumerrights.wiki/w/Main_Pageplease write an entry here if one does not already exist for this product
Damn, that sucks. It looks like you might be able to just change the region settings on your phone, according to this Reddit comment:https://www.reddit.com/r/PETKIT/comments/wolb0z/comment/ikx4wk2/Otherwise, making the phone connect from a Chinese IP might work. If even that's not enough, you might have to make the litter box itself connect from a Chinese IP address, but that would probably entail setting up a VPN and split tunneling on your router, which would be fairly involved if you're not already familiar with it.
>>107001718Thank you for sharing this site — I’ve just written a detailed article about my case so more people can see what happened.This was a really unpleasant experience for me, and I think others should be warned about how PETKIT locks their devices by region and refuses to unlock them.I hope this helps prevent someone else from wasting money like I did. Full story on ConsumerRights.wiki
https://consumerrights.wiki/w/PETKIT_Pura_Max_2_%E2%80%94_Region-Lock
