Chatgpt came out in 2020 and customer service ais still act like if else statements
>>107487213november 2022
>>107487231Regardless no reason why i shouldnt bd able to give the customer ai my pin and have it fix the issues
customer service is gayai is gayyou should be able to manage everything through a website.
Just like you wouldn't want AI making changes to your computer without your knowledge, companies generally don't want AI making changes to people's accounts without their knowledge. It's risky business if AI makes a change for the user that would otherwise be prohibited. Someone could prompt engineer the bot to gain access to someone's account. This spells legal trouble for the company. >>107487579Yes self-service portals should be made well enough so that you can fix everything yourself. Calling or chatting into customer service should be a last resort that a maximum of 1% of accounts need to ever do.
>>107487231GPT chatbots were already up by 2020February 2019 for GPT-2 API, December 2019 for AI Dungeon
