/g/ - Open a ticket - Technology

Anonymous

Open a ticket 01/10/26(Sat)19:57:48 No.107828372

File: your ticket.png (814 KB, 1024x1024)

814 KB PNG

Open a ticket Anonymous 01/10/26(Sat)19:57:48 No.107828372 Archived

Open your ticket,

Anonymous
01/10/26(Sat)20:05:23 No.107828416

Anonymous 01/10/26(Sat)20:05:23 No.107828416

>>107828372
No ticket, no service.

End users man. It's the easiest thing and they still trip all over themselves like dumb toddlers.

Anonymous
01/10/26(Sat)20:05:46 No.107828419

Anonymous 01/10/26(Sat)20:05:46 No.107828419

>Bomdium

Did you AI generate an IT support ticket?

Anonymous
01/10/26(Sat)20:08:08 No.107828435

Anonymous 01/10/26(Sat)20:08:08 No.107828435

>>107828372
>mid-size saas shop
>on call
>production incident
>decently big client facing issues with platform
>cant login to computer to triage
>some password reset shit I didn't care about snuck up on me mid holiday
>after hours so jeets are on helpdesk duty
>post in it channel
>time sensitive, hurting customer trust, losing goodwill
>jeet responds tells me to open a ticket
>I just fucking do it to get it moving
>nothing after 10 minutes
>ask them what is happening
>they quote an SLA of 24 hours since they deemed my password issue a low priority issue
>have to wake up 2 additional people, one being my boss who has the ability to page the jeet's boss
>takes 45 minutes to prompt a password reset
>turns out the help jeet was in some mosque praying and pretending to be a available from his phone

Anonymous
01/10/26(Sat)20:09:28 No.107828442

Anonymous 01/10/26(Sat)20:09:28 No.107828442

>>107828419
>>Bomdium
>Did you AI generate an IT support ticket?

In my country, we no have bomdium.

Anonymous
01/10/26(Sat)20:14:23 No.107828463

Anonymous 01/10/26(Sat)20:14:23 No.107828463

>>107828435
The maddening thing is, it take two seconds to do this. Jeets, not even once.

Anonymous
01/10/26(Sat)21:50:58 No.107829178

Anonymous 01/10/26(Sat)21:50:58 No.107829178

>i opened my ticket please respond