ITT: Discuss good customer service practices for autists. Anons who've done nsfw commissioning, I need any advice you can give me on how to be a good business man and not piss people off. I plan on doing free requests, then growing enough to open a nsfw pateron. I got several questions:1) How should you overall communicate with people? I plan on being direct and keeping talk to a minimum so that I can get shit out of the way and avoid potential drama.2) What was the worst customer you've encountered and how did you resolve the situation? Share any experiences you've had and how to effectively deal with them.
>>7374141>I plan on being direct and keeping talk to a minimum so that I can get shit out of the way and avoid potential dramaprofoundly bad idea
>>7374210What should I do instead? Any info is helpful for me because I've never directly interacted with these sorts of communities before.
>>7374141If you want to do free request I suggest you go into draw threads around 4chan, when it's trough discord or social media, I noticed people are greedy when it comes to free stuff. I tell you this by experience.>1) How should you overall communicate with people? I plan on being direct and keeping talk to a minimum so that I can get shit out of the way and avoid potential drama.Minimum and efficient communication is key, if you let know to your client that you're in trouble completing their stuff or else, is highly appreciated for commissioners. If you can be polite and impersonal will help you a lot. >2) What was the worst customer you've encountered and how did you resolve the situation?Unironically, the worst "customers" I found were people that were too insisting in their free requests, asking for rushing the work, changing stuff after the lines are made, crying publicly that they didn't received their request while asking for more free art. Just don't draw for free except it's a thing you genuinely like
>>7374404like, literally talk, like polite? anon? is not that hard making a conversation and being neutral. Ok ok maybe i'm too naive specially with this new generations that lack some social skills, hmm an usual talk about commission for me is like this:>Presentation>the guy dont present itself and what he wants, instead say "hi" or "how you doing" kind of stuffYou reply to that: "hi i'm good" kind of answer, following "can i help you", that's move the flow to the point faster.>the guy present itself and what he wants in the first message, kind of "hi are you open to commission i want to commission something" kind of messageAll good you said yes i'm ok to work what do you want.>Discussion>the guy put the info, character, pose, idea, etcyou say yes, i can do that, i can't, could be like this instead of that, you want the x thing of x character the same way, you want the boobs ass x size, you want x expression, x background, guy said ok, set a price, ask for his paypal email, send the invoice, wait for payment, payment done, you start to sketchIf the guy never mention information first and is the kind of guy that leaves you all the shit, is the "i want a drawing of this character but no idea of the pose and theme" then you ask those things first: a full body?, a x option of my offers in the commission info? front back view? kind of pose? proportions? expression? etc. In this case you also send the invoice and wait for payment, then start to sketch the idea and present, you need to ask those details in text first so you avoid making a new sketch again if you miss information, in general he will like or ask for some adjustment of the sketch, like... bigger tits, or x expression instead, shit like that. Then you send the sketch, he approves to continue, and you just start to send previews until is done. That's it. In the end you send the "this should be the final version" image, and he said like thank you blabla i like blabla i'm glad you like it blabla
>>7374479as the other anon said you first declare somewhere, like in your commission info, what you offer, since you declared that, you move the conversation on those aspects, also in the things that you draw, because of course that's why people come to you in first place. If you have some "space" because the guy dont show a specific pose, and tells you something like "i want a riding sex pose" or "i want a pinup" or "standing looking at the viewer saying x thing" or whatever, you could, if you want, make multiple pose sketchs, like 2-3, only of the poses, mannequin kind of sketches, and present that to choose one. Usually you will be able to do that with decent priced commissions, because of course you are wasting time on that if you are making a 20usd commission or less, beg tier shit. You also avoid andy missconception or anxiety if you put in your info things like: the hings you do, the prices of multiple characters, of you charge more for backgrounds or alternative versions, the time you take (an approximate), etc. Also you need to mention that again when you talk with the person if necessary, like, you recieve the info, think, asnwer "will take x days approx"
>>7374141I did NSFW commissions for about a year and a half before I burnt out hard on it.My thoughts:- Do not do free requests unless you really truly enjoy doing it. It devalues your product. Just make your art and build socials and people will come.- Patreon works best as a new artist if you have request tiers people can pay for or some other method of engagement.- Be nice, polite, and CLEAR in your communications. You don't need to suck up to people, they're customers and you're making a product for them. (My answer for your question #1)- Be firm on your boundaries and define them before you start taking commissions or you WILL burn out in the middle of drawing Applejack being compressed into a cube while a fat alligator fursona masturbates anally.- I didn't have many bad experiences. My clients were all quite nice but I fucking HATED drawing their OCs at the end. It just killed my soul. So unless you are full degenerate, or maybe really young, prepare for that eventuality.
