Posted on /g/ but those idiots deleted my thread cos tech support doesn't belong on a tech board apparently.Basically, I work for a small company which emails promotional newsletters to customers. Recently, Gmail has blocked all of our emails from reaching people. This is a huge portion of our customers. What is worse, when they place an order, they don't get order confirmations, or dispatch confirmations.We have contacted people at our hosting provider, at our SEO consultancy, and used the Google forums. Literally no one has been able to come up with a solution. The emails don't even arrive in spam, they just don't turn up. We are all scratching our heads.So I thought I would ask every tech support forum I can, and that includes you anons.
Could be an unpredictable thing. Like a server down or something beyond Google. I have no idea, but if you're sending emails to a lot of people maybe you were flagged as a phishing attacker? Someone more tech savvy can give you more details
>>1505254It's been going on for monthsIf we send from the same server via Outlook rather than a mailchimp one it is fine, I can contact customersJust cannot send automated onesI have no idea
Do you have SPF/DKIM/DMARC set up?
>>1505273>Do you have SPF/DKIM/DMARC set up?The tech guy I just spoke to said yes
Quit spamming people. No one wants to read your damn news letter. Probably immediate delete or marked 'read' without any other interaction.If you have updates, put them on your website.Probably sending them with a bunch of emoji, "URGENT! THIS MASS PRODUCED ADVERTISEMENT WAS HAND CRAFTED JUST FOR YOU" etc in the subject line.Why don't you start calling people on their phones, or knocking on their doors.You're part of the problem. The Spam filter is doing it's job properly, and everyone else along the way you're paying is just separating a fool from their money.
>>1505406I know this is bait but whatever, I will respond.It is a promotional newsletter they signed up for, it gives them discounts off products they like. Our customers are all over the world, we can't knock on their doors.But thanks for the bump ;)
>>1505271>If we send from the same server via Outlook rather than a mailchimp one it is fine, I can contact customersCorrect me if I'm wrong, but doesn't Mailchimp just use an api to send the emails from Mailchimp's servers (similar like Mailgun but adding marketing stuff)?Meaning that you sending your own emails would work normally but something in setting Mailchimp or on Mailchimp's side is wrong.
>>1505537Possibly but we can't get through order confirmations either. This is, if I recall, not at all mailchimp. I can check but I think that comes directly from our server.
>>1505537It's apparently not mailchimp at all for the "thanks for your order!" And the "it's on its way" emails. They still don't get through. But Helpscout (our shared inbox for customer services) and sending from desktop Outlook works fine.
>>1505564and is it just mails to Gmail or all emails sent in that way?>sending from desktop Outlook works finewhich means you have either 2 mailservers and the second one is broken/blacklisted/has some problem or just the automation to send off those messages is brokenbut it's hard to troubleshoot this way, ask your it guy to run tcpdump and compare what is the difference in headers/outgoing ips etc.
>>1505105my guess is some of the customers flagged it as spam (or their shitty AI did) when it comes trough mailchimp. I would try out an alternative provider and see if it works. I hate the trend of having to rely on big corpos to make money, while they are unreachable and have to abide by their incredibly unclear TOS.
>>1505581>and is it just mails to Gmail or all emails sent in that way?Just Gmail>ask your it guy to run tcpdump and compare what is the difference in headers/outgoing ips etc.I shall
>>1505581Just spoke to him and we use one mail server for everything and he is unaware of tcpdump but says he will look into it.He also mentioned we pass the DMARC report for Google so we are not technically blocked, but nothing is getting through.
>>1505588>>1505105>Just Gmail>The emails don't even arrive in spamit's weird it doesn't show even in spammake sure someone didn't accidentally filtered whole gmail domain (for instance when someone asked to not be sent emails as by GDPR, someone entered the email wrong with space or * in it and it stopped sending mails to every gmail address) Also check outhttps://www.linkedin.com/pulse/successfully-clearing-your-ip-from-gmails-blacklist-comprehensive-u6smehttps://glockapps.com/blog/remove-ip-address-gmail-blacklist/https://www.rackaid.com/blog/gmail-blacklist-removal/
>>1505595Thanks mate. He has raised yet another ticket with our hosting company.He also just told me our second website (we have two ecommerce websites) is getting through fine and that uses the same mail server. It isn't perhaps the server itself but the site it is coming from, but who knows.
>not mentioned oncehttps://www.spamhaus.org/
>>1505105Are you paying for GSuite or something, or just using it for free?
Don't worry anon, Elon Musk will save your business https://www.standard.co.uk/news/tech/what-is-xmail-details-elon-musk-rumoured-gmail-alternative-email-b1200970.html
